Managing e-commerce & sales processes operationally.
Overview:
we looking for an E-Commerce Administrator for one of our clients based in Kuwait.
You will maintain the catalog of products and offers on the e-Shop & the company website using the web tools. This includes various Fitness equipment and accessories and any other products that are sold through the e-Shop and the client’s website.
Requirements
Summary of role
- Day-to-day management and operation of an e-commerce website
- Generate and update website content (products, content, promotions)
- Work with agencies to build traffic & sales via the website (PPC agency, email marketing provider, e-commerce provider, etc)
- Plan, define and implement website changes and functional improvements
- Maintain and update the online marketing plan for the website
- Monitor key performance indicators on the website and develop plans to improve them
Key Experience
- Understanding of the disciplines required to drive traffic to retail websites (ppc, email marketing, link generation, online pr, SEO, offline marketing and pr, affiliate programmes, etc)
- Understanding of order management/customer fulfilment in an e-commerce context
- Experience using packages like Excel and Photoshop
- Computer literate and understanding of basic web technologies (FTP, browsers, basic HTML, data files)
- Familiar with data management
- Familiar with data entry
- Previous experience of website or e-commerce CMS
- Basic understanding of Google products such as Webmaster Tools & Analytics would be desirable
- Experience of Woo-Commerce, Magento would be a plus
- Fluency in English
Key Responsibilities:
- Manage the product catalogue on e-Shop & Company Website
- Test and deploy functional projects /improvements
- Scope and document ongoing website functional projects /improvements
- Investigate and report any operational/technical issues arising
- Build, test and deploy new devices as per the Consumer Devices Roadmap
- Build, test and deploy new campaigns
- Work with Manufacturers to source launch assets
- Liaise with Web Content & Design team on product content & images
- Responsibility for maintaining Online product pricing & plans ensuring that price changes are implemented in an accurate & timely manner
- Work with eCommerce Product manager on all aspects of the e-Shop including sales and marketing campaigns
- Regular sanity checking of the catalogue – correcting presentation issues, liaising with warehouse on stock issues
- Represent online shop in campaign and promotion planning
- Manage any issues that arise on the e-Shop & Company Website – raise tickets and follow up with Technology until resolution
- Provide input when required on projects related to the Online Store (e-Shop & Company Website)
- Key member on eCommerce team focused on Optimising customer experience to drive digital conversion
Qualities:
- Organised – able to work to deadlines and under pressure
- Adaptable and committed to maximizing Online Shop potential
- Forward-thinking and able to make improvement recommendations
- Strong interpersonal skills, capable of working closely with many different areas within the business
- Excellent attention to detail
Education & Experience:
- Degree qualified in an IT, science, or engineering discipline
- Understanding of online systems
Attractive Salary Package (salary based on experience and qualifications)